Painted Lady Succulent（Painted Lady Succulent）

We provide Quality Guarantee for our items for 30 days from the date of delivery. If you have any concerns about the quality and condition of the items when they arrived, please contact us within 30 days of delivery. You must submit photos that clearly reflect the condition of the items.

We only ship out beautiful and healthy plants that are disease free and of good quality. That being said, we cannot control what happens to your order during transit. We cannot accept returns for plants because the plants cannot survive 2 way shipping.

Please track your package and open it immediately upon arrival.  Fragile plants such as bear paw, baby toe, etc. may break or lose a few of their leaves during transport.

If you receive your package and are not satisfied, or if your plants are severely damaged, please message us immediately. We'll try our best to accommodate you.

Covered by Quality Guarantee:

• No roots
• Root rot
• Disease
• Broken stems
• Pest infestation (mealy bug, aphids, scale, etc)
• Numerous broken or missing leaves
• Incorrect or missing plant or product
• Visible damage to pots, planters, or other accessories

Not Covered by Quality Guarantee (Partial credits may be granted subject to our review and approval):

• Damaged items or missing parts for reasons not due to our error
• Dried or wilted bottom leaves (naturally occurring in all plants; can be easily pulled off without damaging the plant)
• Dried or wilted flowers / blooms (naturally occurring in all plants; can be easily pulled off without damaging the plant)
• Potting soil on leaves (easily washed off with first watering)
• A couple of broken, missing, or wilted leaves, as long as 75% or more healthy leaves remain intact
• Minor color / shape differences from photograph in product listings (many succulents change color / shape continuously)
• Items damaged due to cold weather and a heat pack / shipping warmer is not purchased
• Repotted plants that were shipped in the original nursery pot
• Plants that fell off from the original nursery pot with stems and roots being intact and 75% or more healthy leaves remain intact
• Minor fungas gnats infestation
• Assorted products that differ from product photograph (EG: collections and trays where selection is our choice)
• Package not received claims when proof of delivery is provided by the postal carrier
• Packages that arrive late because of shipping delay with the carrier
• Packages that are forwarded to a different address than the designated shipping address
• Any issues with the plants after 30days of delivery

Plants may be slightly larger or smaller than the pot they are grown in, depending on availability or time of year. Sedums such as Cherry Tart and Lime Zinger are dormant in the winter, i.e. they wilt, start dropping leaves, and look dead. It's simply a survival mechanism that help succulents stay alive over the cold winter and gear up for warmer days ahead.

• Free Shipping: Orders over $69 within the continental U.S.(excluding Hawaii and Alaska)

• Processing Time: Orders are shipped within 2–5 business days after purchase.

• Bare Root Shipping: To ensure safety during transit, succulents 6” and larger may be shipped bare root (without a pot).

• Normal Leaf Loss: A few leaves may fall off or show slight bruising during delivery — this is normal and won’t affect plant health.

• Shipping Rates:

  Here are some weight range for different sizes of plants. The actual weight for each item might vary:

  2 Inch Plants - 0.15 - 0.2 lb each

  4 Inch Plants - 0.3 - 0.4 lb each

  6 Inch Plants - 0.5 - 0.7 lb each

  8 Inch Plants - 0.7 - 1.2 lb each